+31 618 546 575

TERMS AND CONDITIONS

  1. Identification of the owner and general information

INSTANTCARE is the commercial name of the company INSTANTCARE IBERICA, S.L. These Terms and Conditions regulate access to and use of the website www.instantcare.online (hereinafter, the Website) owned by INSTANTCARE, S.L. (in

forward, INSTANTCARE), with NIF B54988258 and registered office at Calle Castalla 34, 1st floor, 03440 Ibi (Alicante), as well as the services and products offered by INSTANTCARE on its website.

INSTANTCARE offers this website subject to these Terms and Conditions. By visiting the website or using the services or applications of the website, the user accepts these Terms and Conditions.

For the access to the Web site the registration of the Users will not be required. However, in order to contract any of the services offered by INSTANTCARE, the User’s registration and acceptance of these conditions will be required before formalizing the payment.

Through the website, INSTANTCARE offers users products related to the management of urinary incontinence and the care of people with dependence on the brand INSTANTCARE.

These INSTANTCARE Terms and Conditions described below define the rights and obligations of INSTANTCARE and the Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that certain services may have particular conditions) and to the contracting of orders through the Website and replace any other conditions, except prior agreement and in writing between INSTANTCARE and the User.

  1. User Data

In order to acquire the products offered through the Website, it will be necessary for the User to register through the registration form available on the Website. The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to his computer and access codes to avoid possible unauthorized uses.

In the event that the User has reason to believe that his / her data have been brought to the attention of a third party, or if they have been used in an unauthorized manner, or are likely to be used, he / she must notify INSTANTCARE of this immediately.

The User must verify that their data is correct and complete and inform INSTANTCARE when there is any variation and / or modification in the information provided in the purchase process.

  1. Orders and conditions of sale

    The services and products offered through the INSTANTCARE Website are intended for the purchase by Users of products related to the management of urinary incontinence and the care of people with dependence on the brand INSTANTCARE. To be able to contract an INSTANTCARE order, the User must be over 18 years of age. From the Website www.INSTANTCARE.online, INSTANTCARE will send orders to Spain. To place orders through the Website, the User must provide a series of data prior to contracting, through the purchase form, and that will be necessary to manage your purchase order.
  2. Price, payment method and discount codes

    Once the form data has been completed, the User must proceed to pay for the order through the means of payment specified on the Website.

    After the payment is made, the User will receive an e-mail confirming the order, which will include a summary of the items purchased, the mode of shipment requested and the destination address.If at the time of making the payment will occur an event that prevents payment, the user will receive an automatic payment error message and your order will not be processed until the payment process is completed successfully.

    The prices of the services are expressed in Euros (€), including taxes and management and shipping costs, the amount of which will be indicated at the time of the final confirmation of each order.

    All the prices shown are final prices, the Value Added Tax (VAT) being expressly included, without prejudice to the fact that the user will have at all times information disaggregated of the price of the product.

    In the case of the Canary Islands, VAT will be excluded when making the payment of the order. INSTANTCARE may periodically offer discount codes to its Users. These discounts can only be applied according to the instructions specified by

    INSTANTCARE with respect to each code, and in any case the Users can only use a single code per order. The use of discount codes will not be compatible with certain promotional actions.

  3. Information about INSTANTCARE products and services

    The data included in the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos as well as commercial names, brands or distinctive signs of any kind, have a merely informative function.

    Therefore, INSTANTCARE declines any responsibility for the appearance of errors in said information, although it undertakes to take all the measures at its disposal to correct as soon as possible the aforementioned errors or omissions after having been informed of them.

  4. Guarantee, returns and right of withdrawal

6.1 Returns for manufacturing defects.

The User may return to INSTANTCARE, free of charge, any product that has a manufacturing defect. Taking into account the nature of the contracted products, the User will have a period of one month from when he became aware of the lack of conformity of the product to communicate to INSTANTCARE his lack of conformity with them. If this period is exceeded, any damages will be assumed by the User.

The return of products that have manufacturing defects in them will not entail any additional cost for the User.

To formalize the return, the User must contact INSTANTCARE within the one month deadline, to the address info@instantcare.online, indicating the product or products to be returned, enclosing a photograph and a detailed list of the defects appreciated in the same.

Once INSTANTCARE has received the User’s communication, it will inform you within 3 to 5 business days if the product is returned or not. In the event of a refund, INSTANTCARE will indicate to the User the form of collection or delivery to its offices / warehouses of the defective product.

Users may send the defective product to Instantcare Iberia SL, c / Castalla n34, 1, 03440 Ibi, (Alicante).

Each product returned must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it. If this is not done by the User, INSTANTCARE reserves the right to refuse the return.

Once the product has been received and the defects verified, INSTANTCARE will allow the User to replace the product with another of identical characteristics, unless this option is objectively impossible or disproportionate for INSTANTCARE.

In the event that due to lack of stock, another product with the same characteristics can not be shipped, the User may choose between terminating the contract (that is, the refund of the amounts paid) or requesting the sending of another model that The User voluntarily chooses.

The delivery of the product of identical characteristics or the new model that the User chooses, as appropriate, will be made in the next 3-5 business days from the date in which INSTANTCARE will confirm to the User the replacement of the defective product or the shipment of the new one. model.

The substitution, the sending of a new model or the termination of the contract will not imply additional expenses for the User.

If the User resolves the contract, INSTANTCARE will carry out the return of the entire amount paid to the User for the purchase of the defective product (including shipping costs).

INSTANTCARE informs Users that the term of the return of the amounts paid will depend on the payment method that the User would have used when buying the product:

– If the User has made the payment by bank transfer, INSTANTCARE will refund the amount paid within 24/48 business hours since the User decided to terminate the contract.

– If the User has made the payment by credit / debit card, INSTANTCARE will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.

– If the User has made the payment through PayPal, INSTANTCARE will refund the amount paid within a period of 24-48 business hours since the User decided to terminate the contract.

6.2 Withdrawal

In the event that the User is not satisfied with the products received in his order, the User, pursuant to the General Law for the defense of Consumers and Users, will have a period of fourteen (30) calendar days to return the entire of the order or, if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons.

However, the User shall be responsible for the direct cost of return to INSTANTCARE, whether it returns the order in full or decides to return only some of the products of the order. To formalize the return, you must contact INSTANTCARE at the address info@instantcare.online, sending completed the withdrawal form that is attached to these Terms and Conditions as ANNEX 1.

Received such communication, INSTANTCARE will indicate the form of sending the order to his office. The User can send the product to INSTANTCARE IBERICA S.L, c / Castalla n34, 1, 03440 Ibi (Alicante).

INSTANTCARE is not responsible for the courier company that the User contracts for the return of the order. In this regard, INSTANTCARE recommends that the User require the courier company to provide proof of delivery once the courier has deposited the product in the offices / warehouses of INSTANTCARE, so that the User has proof that the product has been delivered correctly to INSTANTCARE.

The costs of the return of the order (such as shipping costs through courier companies) will be borne directly by the User. The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it. If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that INSTANTCARE may refuse the return.

Once INSTANTCARE receives the order and verifies that it is in good condition, INSTANTCARE will proceed to return all the amounts paid by the User.

If the User decides to return the order in full, INSTANTCARE will return to the User all the amounts that the User has paid (including shipping costs).

If the User only wishes to return one or some of the products that were part of the order, INSTANTCARE will not be able to return the shipping costs that the User has paid for the entire order.

INSTANTCARE informs Users that the term of the return of the amounts paid will depend on the payment method that the User had used when buying the product:
-If the User has made the payment by bank transfer, INSTANTCARE will refund the amount paid within a period of 24/48 working hours since the User decided to terminate the contract.
-If the User has made the payment by credit / debit card, INSTANTCARE will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.
-If the User has made the payment through PAYPAL, INSTANTCARE will return the amount paid within a period of 24-48 business hours since the User decided to terminate the contract.

In any case, INSTANTCARE will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User informed of its decision to withdraw from the contract.

7. Product Change Policy

INSTANTCARE does not allow the exchange between a product purchased by the User for another product that is offered on the Website.

In the event that the User wants to make the change in a product, he must exercise his right of withdrawal on the same as established in clause 6.2 and subsequently buy the new product he desires.

  1. Use of the Website

The use of the Website for fraudulent purposes, or related to criminal offenses or illicit activities of any kind is not allowed.

It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is, otherwise insulting or reprehensible to third parties, or whose content contains computer viruses, political propaganda, advertising content,

chain mails, mass mailing or any other type of “spam” and, in general, any type of inconvenience or unnecessary inconvenience.

The User undertakes to make a lawful, diligent, honest and correct use of all information or content accessed through the Website or third-party websites that can be accessed through the Website links, all under the principles of good faith and with respect at all times to the current legislation and these Terms and Conditions.

Likewise, the User acquires the commitment not to provoke, maliciously or intentionally, any damage or prejudice that may undermine, alter the Website itself, or introduce or spread computer viruses that may produce unauthorized alterations to the contents or systems of the Website.

INSTANTCARE reserves the right to deny access to the Website or even cancel orders to Users who misuse the contents and / or breach any of the conditions that appear in this document.

9. Intellectual or Industrial Property

The intellectual property rights of the page www.instantcare.online, its source code, design, navigation structures and the various elements contained therein are the property of INSTANTCARE, who is responsible for the exclusive exercise of the rights of exploitation thereof in any form and especially, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.

INSTANTCARE informs that it does not grant any license or express or implicit authorization whatsoever on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Website.

It is totally forbidden the total or partial reproduction of the contents of the Website, not even by means of a hyperlink, without express consent in writing by INSTANTCARE.

The unauthorized use of these contents will give rise to the legally established responsibilities.

10. Hyperlinks

Hyperlinks contained in the website can direct to third-party websites. INSTANTCARE does not assume any responsibility for the content, information or services that may appear on these sites, which will be understood to be offered exclusively by INSTANTCARE, and which in no case imply any relationship, acceptance or endorsement between INSTANTCARE and the persons or entities holders of such content or owners of the sites where they are.

  1. Partial invalidity

In case any Clause of these Terms and Conditions is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.

  1. Modifications

The information that appears on this Website is current as of the date of its last update. INSTANTCARE reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the modifications of the Terms and Conditions will occur from the moment of its publication on this Website.

  1. Notifications

All communications between INSTANTCARE and the User relating to the contracting of orders through the Website, will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.

  1. Language

INSTANTCARE can translate these Terms and Conditions, its Privacy Policy, or any other operative rule, policy or procedure that may be published on the Website. The Spanish version will prevail in case of conflict.

  1. Applicable legislation and jurisdiction

These Terms and Conditions are subject to Spanish legislation. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Courts of the place of residence of the User.

Furthermore, by virtue of the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of online consumer disputes, INSTANTCARE informs you that, in In the event of a dispute, the

User residing in the European Union may resort to the “Online Platform for Conflict Resolution” developed by the European Commission, in order to try to resolve extrajudicially any dispute arising from the provision of services by the European Union.

INSTANTCARE

To access the “Online Platform for Conflict Resolution” you can do so through the following link: http://ec.europa.eu/consumers/odr/

In any case, INSTANTCARE notifies the User that it has a Claim Form through which you can make any complaint or claim in relation to the services provided by

INSTANTCARE.

InstantCare Iberica SL

Castalla n34 – 1, 03440 Ibi (Alicante)

+34 966 338 126

info@instantcare.online

Contact us: